Operational from 1 October 2020 and supported by the National Lottery Community Fund.
TALK Rona is our COVID-19 -related mental health advice line for South Asian communities provided in a variety of South Asian languages – Bengali, Urdu and Punjabi.
The service is managed by a qualified social worker and supported by a team of multilingual mental health practitioners. The service is available in Manchester, Trafford and Tameside, and is is open Monday to Friday from 9am to 6pm.
– A safe, confidential telephone helpline to meet the cultural and language needs of the South Asian community.
– Support service users who are under pressure and experiencing emotional transference and stress post COVID-19.
– Support service users in crisis.
– Provide regular updates on government guidelines in Urdu, Punjabi and Bengali.
– Signpost service users to appropriate services to ensure their needs are being met.
– Promote a better understanding of mental health and wellbeing and of other services available for the South Asian communities.
– Provide strength-based approaches to increase confidence and positivity.
TALK Rona Evaluation Report – 1st October 2020 – 31st March 2021