TALK Rona is our COVID-19 -related mental health advice line for South Asian communities provided in a variety of South Asian languages – Bengali, Urdu and Punjabi.

The service is managed by a qualified social worker and supported by a team of multilingual mental health practitioners. The service was available in Manchester, Trafford and Tameside.

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Aims and Objectives:

• A safe, confidential telephone helpline to meet the cultural and language needs of the South Asian community.
• Support service users who are under pressure and experiencing emotional transference and stress post COVID-19.
• Support service users in crisis.
• Provide regular updates on government guidelines in Urdu, Punjabi and Bengali.
• Signpost service users to appropriate services to ensure their needs are being met.
• Promote a better understanding of mental health and wellbeing and of other services available for the South Asian communities.
• Provide strength-based approaches to increase confidence and positivity.

TALK Rona Evaluation Report – 1st October 2020 – 31st March 2021

TALK Rona Evaluation Report – 1st July 2021 – January 2022